Terms & Conditions
Terms and Conditions
CONSUMER VOUCHER TERMS OF SALE
This page sets out the terms of sale for Vouchers offered by Farncombe Estate Holdings Limited for Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts and for activities managed by Farncombe Estate.
1. General Information
1.1 These Terms of Sale apply to every Voucher you purchase from Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate.
1.2 Company/we/us/our means Farncombe Estate Holdings Limited a company incorporated in England (with registered number 02382336) whose registered office is at Farncombe House, Broadway, Worcestershire, WR12 7LJ) and who is the owner of the Estate. Contact telehone numbers are: Dormy House Hotel 01386 852711, the Fish Hotel 01386 858000, Foxhill Manor 01386 854200, Hillside Hangouts 01386 854300 and Farncombe Estate 01386 852711.
1.3 Voucher means an instrument, in either physical or electronic form, which entitles the holder of such Voucher (the ‘Voucher Holder’) to receive the Offering during the period of time stated on the Voucher (the ‘Redemption Period’).
1.4 The Offering shall mean the goods and/or services to be supplied and/or provided by Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate to the Voucher Holder, as specified on the Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate’s website and on the Voucher.
1.5 These Terms of Sale were last updated on 09/11/2020. Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate reserves the right to unilaterally amend these Terms of Sale at any time. All amendments to these Terms of Sale will be posted on-line. You will be bound only to the version of the Terms of Sale you agreed to at the time you purchase a Voucher.
2. Purchase of a Voucher
2.1 By clicking on the ‘Confirm Order’ button you submit an offer to buy the Voucher. However, the purchase of the Voucher is not complete until you receive an email from confirming acceptance of your offer. We expressly reserve the right to reject your offer. In addition, even if we have accepted your offer, we can cancel the contract at any time if it reasonably suspects that you have committed or that you may be committing any fraud against Farncombe Estate Holdings Limited.
3. Redemption of a Voucher
3.1 Unless expressly stated otherwise:
(a) the Voucher can only be redeemed once;
(b) you must follow the redemption instructions associated with the Voucher when you redeem it.
All vouchers purchased from 9th November 2020 are valid for 18 months from date of purchase.
3.2 In order to redeem a Voucher you must present it to Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate within the Redemption Period (18 months from purchase date). If you do not redeem the Voucher within the Redemption Period, the Voucher expires automatically. It cannot be redeemed anymore and you are not entitled to any reimbursement or compensation.
3.3 Unless expressly stated otherwise, the Voucher does not entitle the Voucher Holder to receive the Offering at a specific time. You are strongly recommended to contact Foxhill Manor, Dormy House, The Fish Hotel or the Estate at an early stage. Doing so will give you the best chance of securing your preferred time for the supply and/or provision of the Offering.
3.4 Vouchers are redeemable in their entirety only. They may not be redeemed partially or incrementally. If, for whatever reason, you redeem the Voucher for less than the original (un-discounted) value of the Offering, you are not entitled to a credit, cash refund or new Voucher for the difference between the original (un-discounted) value and the redeemed value.
3.5 In the event that Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate breach their contract with you, Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate shall be responsible only for refunding the cost of the Voucher and any delivery costs incurred in the original purchase of the Voucher. Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate shall not be liable to pay any other compensation or losses suffered by you as a consequence of Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate’s breach of contract.
4. Use of a Voucher
4.1 You promise not to provide false data including false names, addresses and/or contact or payment details; or engage in any unlawful activity in connection with the purchase or use of a Voucher, or allow anyone else to do so.
4.2 Any attempt to redeem a Voucher contrary to these Terms of Sale may render a Voucher void at Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate’s discretion.
4.3 The reproduction of a Voucher is prohibited. Each Voucher contains a unique reference code, which can only be redeemed once. Once a Voucher has been redeemed, the unique reference code will no longer be valid.
4.4 The commercial trade of a Voucher is prohibited.
5. Cancellation (and exceptions), Refunds and Problems
5.1 You have a statutory right to cancel your purchase of the Voucher within 14 calendar days after the day you receive the confirmation email (the ‘Voucher Cancellation Period ‘). After this time, vouchers will be non-refundable. However, if you redeem your Voucher during the Voucher Cancellation Period, you expressly request Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate to begin providing the services to you, and you acknowledge that you lose your right to cancel the purchase of the Voucher.
5.2 If you want to cancel your purchase of a Voucher, within the 14 calendar days as per section 5.1, you can do so by writing to, or calling Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate at the details mentioned in section 1.2.
5.3 If you cancel your purchase of the Voucher in accordance with this section 5, Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate will refund you for all payments made as part of your purchase within 14 calendar days from the day on which you informed Foxhill Manor, Dormy House or The Fish Hotel about your cancellation.
5.4 If you redeem your Voucher, but Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate has not properly provided you with the Offering or if you have a complaint regarding the provision of the Offering, you must take action against Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate.
5.5 Any refund will be refunded to you via your original method of payment. If your original method of payment has been cancelled, expired or has otherwise changed, you will still receive the refund to your original method of payment and your bank should forward it to the correct account, you may need to coordinate with your bank or your payment services provider to obtain your refund. Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate will not provide more than one refund.
5.6 You have 30 days from the date you receive the refund to reject it. If you do not reject the refund during these 30 days, the refund shall be in full and final settlement of any and all claims you may have against Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate related to, arising out of, or connected to that Voucher.
6. Privacy
6.1 By giving Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate your details you accept that they will be able to use them for operational purposes, including providing your details to our payment collector, Stripe.
7. Miscellaneous
7.1 Unless otherwise stated within these Terms of Sale, notices to be given to either party shall be in writing and shall be delivered by electronic mail or by pre-paid post. Any notice Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate sends to you will be to the address you supplied when you completed your order. 2.
7.2 If any provision of these Terms of Sale should be held to be invalid or unenforceable, the validity and enforce-ability of the remaining provisions of these Terms of Sale are not affected. Such invalid or unenforceable provision shall be replaced by a valid and enforceable provision which most closely achieves the economic effect contemplated by the invalid or unenforceable provision.
7.3 We will do our best to resolve any disputes about these Terms of Sale. If you wish to bring a legal claim against us, you must do so within the United Kingdom (and English courts shall have the exclusive jurisdiction for your legal claim). If you live in England and Wales, the laws of England shall apply; if you live in Scotland, then Scottish law shall apply; if you live in Northern Ireland, then Northern Irish law shall apply. The previous sentence applies to all non-contractual relationships between you and us.
